*Latest Coronavirus Update*
Throughout 2020 we are proud to have been able to maintain an effective emergency and urgent care service. As restrictions eased throughout the year we were able to offer more and more of our usual services, and now we are offering a far more comprehensive service. However recent changes to the Tier system, and the fact that we are now in Tier 4, means that some services unfortunately remain restricted.
All of our staff continue to work incredibly hard, many tasks do take longer than usual, but above all the care we give to you and your animals is our main concern. We all need to ‘stay safe’ and we are still restricted in what we can do by way of social distancing. This does affect the services we can offer and the time that they take and we thank you for your continued patience and understanding during these challenging times.
We are currently limiting the number of clients that we allow into the building, so please be prepared to wait in your car for your appointment and the vet will come outside to you. If you are invited to come inside then you will need to wear a mask, so please bring one with you. If you cannot wear a mask then our staff will happily come outside to you instead. We are still not allowing clients into the consulting room with the vet.
Finally, a big thank you to all of our wonderful clients who have continued to support us this year. We have received so much support, thanks, gifts and warm wishes throughout the year, but especially at Christmas and it means so much to all of us. Stay safe, Merry Christmas and here’s hoping to a brighter 2021!
Cases may be triaged over the phone or within the car park and admitted into the Practice if necessary. It is imperative that a 2m distance is maintained and we ask that clients do not enter the building unless told to do so by a member of staff. Please follow the guidance given to you by our team members. You may experience a longer wait for an appointment than is usual, so that we can ensure we have ample time to see any urgent cases. Our Leavesden surgery re-opened on the 15th June and is now booking appointments.
We are still providing this service when necessary, however we do now have more appointment slots available and can see many patients in person. If you would prefer a remote consultation then please let a member of our team know.
Please contact the surgery before attending so that we can prepare for your pets arrival.
We are currently providing vaccinations for all pets, however we can only accommodate a set number per day, so you may be asked to wait until we have an available slot or be offered an appointment at our Leavesden surgery. Due to new Tier 4 restrictions we will ask you some questions when booking your vaccine appointment so we can book you in at the appropriate time.
We are performing neutering and routine surgeries, but appointments are limited. Due to new Tier 4 restrictions we will be delaying the booking of some routine appointments. Please contact the surgery and our staff will be happy to advise you. If you need to book for your pet then please call the surgery or email firstname.lastname@example.org with your contact information and a member of staff will be in touch. A reply may take 24-48 working hours.
This can be done at vaccine and neutering appointments or at our Leavesden surgery.
Sadly we have not felt it is safe to re-start puppy parties yet. We recognise this is a valuable service and would like to re-start them as soon as it is safe to do so. In the meantime Carol, our pet behaviourist, is calling all puppy owners who would have received an invite to answer any questions and offer advice. Carol can also be contacted at the Cassiobury Surgery on Wednesdays and Thursdays.
We are able to provide repeat dispensing for all medications and parasite prevention. At the moment there is no charge for postage for our Pet Health Club members, although you can come to the surgery to collect if you would prefer. All medications can be collected from our Cassiobury or Leavesden surgeries. Please call from the car park or let our receptionist know you are here, and we will bring the medication to you, or invite you inside to pay and collect. In certain circumstances home delivery can be provided, please ask a member of our team if you are unable to come to the surgery. Due to high demand please allow 48-72 working hours for your dispensing request to be processed.
Unfortunately due to social distancing restrictions and re-allocation of staff we are currently unable to offer these services. All appointments will need to be at the surgery in a vets consult. If you feel you are unable to attend the surgery or you would prefer a home visit please telephone the surgery to discuss your options.
Our telephones lines are busier than usual. For non-urgent enquiries you can email email@example.com. Please note this address is only checked once daily and a reply may take 24-48 working hours.