*Latest Coronavirus Update*
CORONAVIRUS /COVID 19 UPDATE -26th August
Throughout the lockdown period we are proud to have been able to maintain a comprehensive emergency and urgent care capacity. As we emerge from that period, we are now offering a fuller service, but unfortunately we are still unable to say we are ‘back to normal’.
We have received some fantastic support from our clients and staff alike. Like all industries, we have had to find new and inventive ways of working and providing our services safely.
All of our staff have worked incredibly hard over what have been some of the most challenging weeks of their careers, many tasks do seem to take longer than usual, but above all the care we give to your animals is our main concern. We all need to ‘stay safe’ and we are still restricted in what we can do by way of social distancing, which is relevant to clients and staff alike. This does affect the services we can offer and the time that they take and we thank you for your continued patience and understanding during these challenging times.
We are now allowing a limited number of clients to enter our building to wait with their pet or collect medications. We politely ask that only one adult accompanies each pet and that you please wear a face mask while in our building. We are still not allowing clients into the consulting room with the vet.
a) Examinations at the Practice by appointment only
Cases may be triaged over the phone or within the car park and admitted into the Practice if necessary. It is imperative that a 2m distance is maintained and we ask that clients do not enter the building unless told to do so by a member of staff. Please follow the guidance given to you by our team members. You may experience a longer wait for an appointment than is usual, so that we can ensure we have ample time to see any urgent cases. Our Leavesden surgery re-opened on the 15th June and is now booking appointments.
b) Video and remote telephone consultations
We are still providing this service when necessary, however we do now have more appointment slots available and can see most patients in person.
c) Emergency and Urgent care
Please contact the surgery before attending so that we can prepare for your pets arrival.
We are currently providing vaccinations for all pets, however we can only accommodate a set number per day, so you may be asked to wait until we have an available slot or be offered an appointment at our Leavesden surgery.
e) Neutering and routine surgey
We are performing neutering and routine surgeries, but appointments are limited. If you need to book for your pet then please email email@example.com with your contact information and a member of staff will be in touch. A reply may take 24-48 working hours.
This can be done at vaccine and neutering appointments or at our Leavesden surgery.
g) Puppy Parties
Sadly we have not felt it is safe to re-start puppy parties yet. We recognise this is a valuable service and would like to re-start them as soon as it is safe to do so. In the meantime Carol, our pet behaviourist, is calling all puppy owners who would have received an invite to answer any questions and offer advice. Carol can also be contacted at the Cassiobury Surgery on Wednesdays and Thursdays.
h) Contactless collection/postage of medication
We are able to provide repeat dispensing for all medications and parasite prevention. At the moment there is no charge for postage for our Pet Health Club members, although you can come to the surgery to collect if you would prefer. All medications can be collected from our Cassiobury or Leavesden surgeries. Please call from the car park or let our receptionist know you are here, and we will bring the medication to you, or invite you inside to pay and collect. In certain circumstances home delivery can be provided, please ask a member of our team if you are unable to come to the surgery. Due to high demand please allow 48-72 working hours for your dispensing request to be processed.
g) Nurses Clinics and reduced price visits
Unfortunately due to social distancing restrictions and re-allocation of staff we are currently unable to offer these services. All appointments will need to be at the surgery in a vets consult. If you feel you are unable to attend the surgery or you would prefer a home visit please telephone the surgery to discuss your options.
Our telephones lines are busier than usual. For non-urgent enquiries you can email firstname.lastname@example.org. Please note this address is only checked once daily and a reply may take 24-48 working hours.