The Park Veterinary CentreTerms and Conditions of Business
Thank you for entrusting the care and attention of your pet to the Park Veterinary Centre. This letter details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation or clarification if required.
All fees, diets, drug charges and retail items are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Our basic fees are available on request. You will receive a detailed receipt for every consultation, surgical procedure or transaction with us at the time of payment.
METHODS OF PAYMENT
Payment in full is due at the end of the consultation, the discharge of your pet or upon collection of drugs, diets or retail items. You may settle the bill using
Credit/Debit card (not American Express or Diners)
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – often a pet’s illness will not follow a conventional course.
TERMS OF BUSINESS
All amounts charged are due in full immediately. If an amount is not paid an invoice will be sent the following day which is due for payment immediately. Any non-payment will incur an interest charge of 2% per month until the debt is paid. You agree that any information we hold about you can be disclosed to third parties (e.g.: credit reference agencies) for the purpose of pursuing monies owed. After due notice to you overdue amounts will be referred to the County Court and further charges will be levied in respect of costs incurred in collecting the debt, production of reports, correspondence, court fees, attendance at court, phone calls etc. Any cheque returned by our bank as unpaid, any Credit Card payment not honoured and any cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.
INABILITY TO PAY
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of the accounts staff. Please note that instalments or part-payments of any outstanding amounts may ONLY be sanctioned with the express permission of a Partner of the Practice and arranged by our accounts office.
PET HEALTH INSURANCE
The Park Veterinary Centre strongly supports the principle of insuring your pet against unexpected illness or accidents.Please be aware it is your responsibility to settle all outstanding amounts and then reclaim the monies from your insurance company. We will not claim amounts outstanding to us direct from the insurance company on your behalf.
PET HEALTH SCHEME
The Park Veterinary Centre provide a Pet Care Health Scheme for the routine care of your pet. Please ask a member of staff for details.
COMPLAINTS AND STANDARDS
We hope that you never feel the recourse to complain about the standards of service received from Park Veterinary Centre. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the Small Animal Manager at the Practice.
No addition or variation of these conditions will bind the Practice unless it is specifically agreed in writing and signed by one of the Partners of the Practice. No agent or person employed by, or under contract with the Practice has the authority to alter or vary in any way these conditions.
Pets that have not previously been seen at Park Veterinary Centre will be checked for an existing microchip to habitate them to painless handling procedures and as part of our commitment to ensuring lost or stolen pets are safely reunited with their owners.
OWNERSHIP OF RECORDS
Case records including and similar documents are the property of, and shall be retained by The Park Veterinary Centre. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.
OWNERSHIP OF X-RAYS AND SIMILAR DOCUMENTS
The care given to your animal may involve making some specific investigations, for example, taking x-rays or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting the results ownership of the resulting record for example an x-ray film remains with the Practice.
No addition or variation of these conditions will bind the Practice unless it is specifically agreed in writing and signed by one of the Practice Partners. No agent or person employed by, or under contract with, the Practice has the authority to alter or vary in any way these conditions.
DISPENSING OF PRESCRIPTION DRUGS
We are legally required to examine your pet every 6 months before we are able to dispense or prescribe POM-V category drugs. There will be a charge for this consultation.
Upon request we will supply a prescription as an alternative to Park Veterinary Centre dispensing drugs. There will be a charge for supplying the prescription.
Our out-of-hours emergency treatment service is provided for us by a specialist practice based in Hemel Hempstead, called Vets Now which is a 15 minute drive from Watford.
Payment is made direct to Vets Now at the time of treatment and there will be a surcharge for this service over and above the normal costs.
Details of your pet’s treatment are transferred to us the following morning to ensure complete clinical records are available to us.
Home visits are available but will incur an extra charge. In an emergency it is usually in the best interests of your pet to be seen at the surgery.
VACCINATION AND OTHER TREATMENT REMINDERS
Whilst we make every effort to send out reminders for vaccinations and other treatments the responsibility to attend or collect treatment at the appropriate time rests with the owner.
MAILINGS, EMAILS AND SMS
When you registered as our client you were asked if you would like to receive mailings, emails and SMS notifications, and offers from us. Your preference is recorded on your client record. Should you wish to change your preference please email email@example.com or phone 01923 226554. Message and data rates may apply.
Fair Processing Notice for New Clients
We may send our clients the following marketing communications:
• Reminders for pet vaccinations and administering healthcare treatments.
• News information on animal welfare.
• Promotions and the latest related product offers.
If you do not wish to receive these marketing communications please speak to a member of the team, telephone 01923 226554, or reply to any marketing communications e-mail.
Our Privacy Notice gives full details of how we process your personal data. If you do not have a copy of our Privacy Notice please ask our reception team.
256 Cassiobury Drive, Watford, Herts, WD17 3PA.01923 223321.
9 Katherine Place, Leavesden, Herts, WD5 0BT.01923 681261.